FAQS

Every cuddle+kind doll is made entirely by hand. Every detail is hand-knit, hand-loomed, embroidered or crocheted by talented, fair trade artisans.

Every cuddle+kind doll is hand-knit with natural, premium, 100% cotton yarn that has been safety tested. They are finished with hypoallergenic felt details and stuffed to the ideal cuddle weight with hypoallergenic polyester filling.

cuddle+kind dolls can be machine washed in cold water on the gentle cycle, but we recommend washing your doll by hand and laying it flat to dry to help preserve its shape and details.

The safety of little ones is our highest priority. Our dolls have been tested by a certified third-party facility to meet or exceed US, Canadian and European safety requirements for newborn and children’s toys. Due to the intricacy of both sizes of Pearl and Isla the mermaids, as well as regular 20" Luna and Skye the mermaids, we recommend those dolls for children aged 24m+. The yarn used to hand-knit each doll has been additionally tested to be safe and non-toxic. We recommend that young children be supervised when playing with all toys, including our dolls.

We design cuddle+kind dolls to be loved by children of all ages. Each of our dolls are safety tested, with most of the collection safe for newborns and up. Due to the intricacy of both sizes of Pearl and Isla the mermaids, as well as regular 20" Luna and Skye the mermaids, we recommend those dolls for children aged 24m+. We recommend young children be supervised when playing with all toys, including our dolls.

Yes! We stand behind our dolls 100% and have a Happiness Guarantee. If for any reason you are unhappy with your doll purchased from our website when you receive it, we will replace it or you may return it for a refund. If you ever have a quality issue with your doll, now or in the future, we'll happily replace it.

If you would like to exchange your doll for a different character, you must be a) the original purchaser with the original order number, or b) the original gift recipient of a doll purchased directly from cuddle+kind. Gift recipients may exchange their doll by providing the name of the original purchaser, whose order must be in our system.

When shopping for our dolls at a retailer, be sure to ask about their exchange and return policy before purchasing. You should contact the store you purchased your doll from to initiate an exchange or refund.

We guarantee the quality of our dolls and will replace them if quality issues arise. We extend this offer to original purchasers from both our online store and from Amazon. Our Happiness Guarantee applies only to original purchasers, not dolls bought secondhand.

We’re sorry, but our Happiness Guarantee does not apply to acts outside of our control such as lost or damaged dolls. Return postage is not included when returning or exchanging a doll.

If you have any questions or would like to initiate a return, please email hello@cuddleandkind.com.

We currently give meals in 64 countries around the world through World Food Program USA, Children’s Hunger Fund, and Breakfast Club of Canada. You can learn more about our giving partners here.

The contents of the meals we donate vary by country and by giving partner. They range from nutritious, complete meals including rice, pasta, beans, vegetables and meat, to nutrient-fortified biscuits and therapeutic peanut-based foods, to hand-grown produce from school gardens, depending on the location and program. We choose the humanitarian agencies we work with for their on-the-ground knowledge and expertise on what is needed for each region.

We provide meals to children in 64 countries around the world, including in the US and Canada. Of note, we provide school meals to over 8,600 children in Peru, where our dolls are made, and also support an organic farm that supplies meals at nine schools in Kenya. You can see a map of the countries where cuddle+kind donates meals through our giving partners here.

We are proud of our long-standing partnerships with World Food Program USA, Children’s Hunger Fund and Breakfast Club of Canada. We keep a running tally of all dolls purchased and donate the appropriate meals through each of those four humanitarian agencies based on our partnership agreements. We are subject to audit by all four organizations at any time. We are proud of our relationships with each of these outstanding agencies and were touched by their support when we reached 10 million meals donated.

Read these posts from our Giving Partners:

WFPUSA:
https://twitter.com/WFPUSA/status/1190649267968528384

Breakfast Club of Canada:
https://twitter.com/BreakfastCanada/status/1191403013371502592

Children’s Hunger Fund:
https://www.instagram.com/p/B4X8cq5FnaH/

Everything we produce at cuddle+kind is based on our family’s values. We ensure that the people who make our dolls have sustainable employment with good working conditions, reasonable hours and are paid a fair trade wage. Artisans who are mothers have access to flexible working hours. We use natural, non-toxic yarn and our dolls are all handmade with love.

We made a commitment when we started cuddle+kind that we would never mass produce our dolls or put profits ahead of people. Providing fair trade wages to our artisans ensures that the principles of fairness and decency are a part of everything we make. It makes us proud when we hear of the meaningful change this brings to the lives of our knitters.

You can support us by sharing pictures and commenting on your experience with our dolls on social media to help others know what to expect. Spreading the word about our mission to make the world a better place for little ones helps us reach more people and hopefully feed more children in need.

cuddle+kind dollars may be used like cash toward any purchase at cuddleandkind.com. Just sign in and redeem as much or as little as you like from your Kind Rewards balance when you check out.

cuddle+kind dollars can be redeemed at checkout online. Once you’re ready to check out, open your cart by clicking the shopping bag in the top right corner of our site to view your points balance and the redemption options. Select the rewards that you’d like to apply to your order and continue to checkout! You can add as many rewards as your balance permits.

Yes, you can use your cuddle+kind dollars in conjunction with other promotions at cuddleandkind.com!

You will earn rewards on the portion of your purchase that wasn’t paid with cuddle+kind dollars. For example, if your total is €70 and you use €20 in cuddle+kind dollars, you’ll earn rewards on €50.

No, you may pay for your order entirely with cuddle+kind dollars if you wish.

Sorry, cuddle+kind dollars are not transferable and may not be sold, transferred or assigned to anyone else. You can use your Kind Rewards to purchase items as a gift instead.

All rewards earned from this purchase, including bonus dollars from a 2x reward event, will be deducted from your account when merchandise is returned. It is possible to have a negative rewards balance.

cuddle+kind dollars applied to a purchase are refundable. If you choose to return an item where you redeemed Kind Rewards, you will be refunded for the price paid after applying the reward as well as your reward dollars. Any points you earned on the purchase will also be deducted from your total.

No, cuddle+kind dollars never expire!

Just sign in to your Kind Rewards account. You can view your year-to-date activity and your current balance, redeem cuddle+kind dollars or donate them for meals and learn about your Kind Rewards benefits.

On your birthday, we’ll send you an email or text with a code for 15% off sitewide. The code is good for seven days—simply enter it at checkout when you place your order!

If your birthday happens to be within 30 days of the day you signed up, you will receive your birthday rewards 30 days after sign-up.

Every year, we show our appreciation for our Kind Rewards members by holding an event with daily prizes and giveaways. Only Kind Rewards members are eligible to take part.

We currently give meals in 64 countries around the world through World Food Program USA, Children’s Hunger Fund and Breakfast Club of Canada. The contents and cost vary by country and giving partner.

To achieve VIP status, reach a lifetime spend of €500 at cuddleandkind.com. Your membership will immediately be upgraded to qualify you for VIP rewards and perks!

No, we are very grateful for your support. Once a VIP, always a VIP!

Sorry, past purchases and rewards are not transferable.

VIP Free Shipping is only available to orders shipped to the US and Canada.

Only purchases made at cuddleandkind.com qualify for rewards, and you must redeem your cuddle+kind reward dollars at cuddleandkind.com.

Yes! You will earn Kind Rewards regardless of whether you are logged in if you’re a member. But remember, you must log in to redeem your rewards.

Yes! Our amazing customer service department will be happy to help. Please send an email to hello@cuddleandkind.com.

To download the cuddle+kind app, please visit the App Store for iPhone, and Google Play Store for Android and search “cuddle+kind”! Or, click the link for your region below to download right away.

US, AU, NZ, and international:

iOS: https://apps.apple.com/us/app/cuddle-kind/id6469642787 

Android: https://play.google.com/store/apps/details?id=co.tapcart.app.id_JXX2TkyjUF 

Canada:

iOS: https://apps.apple.com/us/app/cuddle-kind-ca/id6469642288 

Android: https://play.google.com/store/apps/details?id=co.tapcart.app.id_BtWh55RvRw 

EU + UK:

iOS: https://apps.apple.com/us/app/cuddle-kind-eu/id6469635389 

Android: https://play.google.com/store/apps/details?id=co.tapcart.app.id_oyuoTMNMO7

Downloading the cuddle+kind app gives you access to exclusive discounts and early access to collection launches. Everything you love from cuddle+kind, right at your fingertips! It’s a faster, easier version of our website designed specifically for mobile shopping. 

EASY BROWSING

Shop the freshest new arrivals across our entire catalog. 

EXCLUSIVE ACCESS

Be first to know about exclusive offers and launches through first-to-know notifications and app-user-only early access.

SECURE CHECKOUT IN A FLASH

Tap, swipe, shop and secure your new products in an instant with our super easy checkout.

We’re so glad you’re interested in our new app! It’s a better way to shop the hand-knit dolls you love. Faster shopping, exclusive offers + inspiration that will spark joy in your day. 

Benefits:

EASY SHOPPING

Make shopping a delight with a faster app experience and curate wishlists to help you build the collection of your dreams!

EXCLUSIVE ACCESS

Be first to see new products, never miss a doll launch, and access app-exclusive promotions and bundles you won’t find anywhere else.

INSPIRATION

Spark joy in your every day with inspiration for adorable decor, seasonal celebrations and more at your fingertips.

Yes! You can use any discount code in the app. Please keep in mind that on both our website and our app, only one discount code can be used for each purchase. But, if you are a Kind Rewards member, you can redeem cuddle+kind dollars along with a discount code of your choice to increase your savings.

No! Anyone can download and access all the exclusive perks available in our app. We highly recommend signing up for Kind Rewards as well, to increase your savings and get even more perks. As a rewards member, you’ll receive a €10 rewards bonus to redeem immediately, donate an additional 10 meals, and will earn up to 10% back on every purchase.

Absolutely! You’ll have access to all your Kind Rewards perks as soon as you log in via the “Account” page in the bottom menu of the app. Simply add your products to cart and proceed to checkout, where you’ll see a button to redeem your cuddle+kind dollars. Just select how many dollars you would like to redeem with the + or - buttons and then click “Apply”.

Yes! You’ll be able to access all your Kind Rewards perks in the app. When you download the app for the first time, log in by clicking the “Account” tab in the bottom menu. Once you’ve logged in once, it will remember you and you’ll always have access to your cuddle+kind dollars and other perks!

Yes, absolutely! Just click on your “Account” page in the bottom menu, scroll down, and click “Order history” to view your past orders.

On the app, you can add a handwritten gift note to your order at checkout. As you fill in all your information at checkout, you’ll see a box labeled “gift note.” Make sure to include your name so your recipient knows who their gift is from!

It’s super easy to qualify for our Baby Animal Collector’s Kit on the app! Just navigate to our Baby Animal Collection and add 3 or more baby animals to your bag. We will automatically add the free Collector’s Kit gift box to your cart!

When your friend shops through the referral link and places their first order on our website, we’ll email you a unique coupon code for €20 off your next order! Coupon codes cannot be combined; only one €20 coupon can be applied per purchase.

Click the link in your email—you’ll get a pop-up notification on our website with your one-time code. Copy the code and apply it at checkout to receive 20% off your first order.

To be eligible for the discount, your friend must be a new customer. If your friend has shopped online with us before, they will not be eligible for the discount. Members of the same household or IP address, or referral orders that use your shipping or billing address, will not be eligible for the discount.

Once your friend places an eligible order using the referral email, you will be emailed a €20 coupon code that you can use on your next order. If the order was placed by members of the same household or IP address, or uses your shipping or billing address, you will not be eligible for the €20 discount.

We gladly accept Visa, MasterCard, American Express and PayPal.

We ship worldwide! Enjoy free shipping over €85 to France and Spain as well as the continental United States, Canada and Australia. Orders going to other international destinations will pay a subsidized shipping rate. For all other shipping info, see our shipping page.

While we do not offer gift wrapping, each cuddle+kind order will be wrapped in tissue and tied with ribbon. If you would like to send dolls as a gift to a special little one in your life, you can add a personalized gift message that will be hand-written on a custom cuddle+kind card and tucked inside the ribbon. Each doll comes with a booklet about cuddle+kind and our mission, and wears a wristband that says “1 doll = 10 meals” so the recipient will know the impact their gift made!

Orders with flat rate shipping are typically dispatched within two business days, but please be advised that processing time may be affected by COVID-19. There may be a delay of up to three days as our fulfillment centre maintains safe physical distancing and sanitation procedures to protect the health of employees packing up orders. Please be advised that delivery times may be affected by carriers experiencing delays due to the sustained effects of COVID-19. All orders are likely to be in transit longer than expected. Orders with expedited shipping will be dispatched within one to two business days during this time. Thank you for your support!

For shipments to the United Kingdom, Germany, France and Spain, we use DHL & Asendia services. Orders are delivered within 2-3 weeks.

International orders will ship with our partner carriers, Globegistics and DHL. Your local postal service will complete the delivery. Expected delivery times vary depending on destination. Please allow for 3-6 weeks for delivery.

In the US, flat rate shipping is provided by USPS and expedited shipping is provided by USPS or UPS where applicable. In Canada, flat rate shipping is provided by Canada Post, and expedited shipping is provided by UPS.

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may not update daily, but your order is still moving! If you have questions about parcel tracking, you can email hello@cuddleandkind.com for more information.

All international orders may be subject to customs and taxes. Please note pricing for the United Kingdom, Germany, France and Spain include VAT and import charges. Each country has different regulations regarding this: please inquire with your local customs office for more information. cuddle+kind is not responsible for this cost.

To ensure prompt delivery, orders begin processing immediately and can’t be changed or cancelled once placed.

Parcels are often held at your local post office for pick up if your mail carrier cannot find a safe place to leave it. We recommend contacting the post office if your order has been marked delivered but has not been received. If you are still unable to locate your order after checking with the post office, please reach out to hello@cuddleandkind.com for assistance!

Please email hello@cuddleandkind.com and we can help you locate your order!

We are happy to assist with a return! Items in new condition, with the original tags attached, may be returned for a refund or merchandise credit. Returns on seasonal items must be initiated within 30 days of delivery. Please email hello@cuddleandkind.com to initiate a return.

cuddle+kind does not provide return postage.

We can exchange any gift in new condition, with the original tags attached. Please email hello@cuddleandkind.com for instructions on returning your gift for exchange. cuddle+kind does not provide return postage for exchanges.

Wishlists must be shared from our website. Click the heart button in the top right corner of your browse and then click the wishlist you want to share. Once you are in that wishlist, click the Share icon in the top right corner. Fill out the form with the necessary information then click Share List, and the recipient will receive an email with a link to your wishlist.

App users will be prompted to select the size of the doll once they click to add to their wishlist. Desktop and mobile shoppers must select the size first before clicking “Add to Wishlist”.